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Even within the nationwide coverage area, there are several factors that may interfere with actual service, quality and availability, including the ability to initiate, validate and maintain an in-flight connection. In case of misuse or manipulation, any liability is rejected by the airline. The service works just like most wireless mobile broadband services on the ground.Īny liability for damage to the passenger caused by loss of information or data is rejected by the airline. Supported browsers include: Safari, Google Chrome, Windows Explorer (version 8 or above), and Firefox. In-Flight connectivity works with virtually any Wi-Fi enabled device that runs Android®, Apple®, Windows®, and Blackberry® platforms.

Wi-Fi Onboard’s (formerly Gogo) Terms of Use, opens in a new window & Privacy Policy, opens in a new window.ĭelta's Terms of Service & Privacy Policy Voice service is not permitted nor supported. Use of the Wi-Fi Onboard (formerly Gogo) In-Flight Internet service is subject to terms of use available at, opens in a new window. IMessage, Facebook Messenger, and WhatsApp are third-party software applications, and Delta is not responsible for their terms of use, functionality, or any damage to or incompatibility with your mobile device.Īdditional restrictions may apply.

Update your device to the latest version of iOS or iPadOS.A capable smartphone is required to use Free Messaging.

Go to Settings > General > Date & Time and turn on Set Automatically.

Make sure that you have the correct phone number or email address listed.

If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't off in Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps.

Learn what to do if you can't activate FaceTime.

If you see "Waiting for Activation," turn FaceTime off and then on again.

Go to Settings > FaceTime and make sure that FaceTime is on.

If you're using an iPad, you might see Settings > Cellular Data. Go to Settings and tap Cellular or tap Mobile Data, then turn on FaceTime.

If you're trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime.

Learn more if you're using router, firewall, or security software that restricts internet access.

Make sure that your device has a Wi-Fi connection to the internet or a cellular-data connection.

If none of the above reasons apply to you, and you still can't make or receive FaceTime calls, follow these steps: